FAQ

Have questions about buying kitchen cabinets, bathroom vanity cabinets, cabinet door samples, or RTA cabinet parts online? This FAQ covers the most common questions from homeowners, contractors, designers, remodelers, builders, and trade pros ordering cabinetry for kitchens, bathrooms, laundry rooms, mudrooms, offices, rental properties, and multi-room projects.

Ordering Cabinets

What types of cabinets do you sell?

We sell ready-to-assemble cabinet lines for residential and trade projects, including kitchen base cabinets, wall cabinets, tall pantry cabinets, bathroom vanity cabinets, vanity sink bases, drawer bases, fillers, panels, trim, moldings, accessories, and cabinet door samples. Product availability can vary by cabinet line, finish, width, and configuration.

Who can order from your store?

Homeowners, contractors, builders, remodelers, interior designers, landlords, property managers, and trade pros can order cabinets directly from our store. Whether you are replacing a single bathroom vanity cabinet or planning a full kitchen cabinet layout, our catalog is built to help you shop by cabinet type, size, finish, and door style.

Do I need a contractor to order cabinets?

No. Many customers order cabinets themselves after measuring carefully and reviewing their layout. For larger remodels, unusual rooms, or projects with plumbing, electrical, structural changes, or appliance clearance questions, we recommend working with a qualified contractor, installer, or designer before placing the final order.

Are the cabinets sold assembled or ready to assemble?

Most cabinet lines are sold as RTA cabinets, which means ready to assemble. RTA cabinets ship flat packed and are assembled before installation. This can make shipping more efficient and helps customers access a broad range of cabinet sizes and finishes for kitchens, bathrooms, laundry rooms, and storage spaces.

What should I order first?

If you are comparing cabinet colors or door styles, start with cabinet door samples. Samples let you see the finish in your own lighting and compare it with flooring, countertops, tile, hardware, paint colors, and appliances before ordering a full cabinet layout.

Can I order one cabinet, or do I need to buy a full kitchen?

You can order individual cabinets, cabinet door samples, vanity cabinets, or a full room package. Many customers start with a sample door or a small cabinet order before moving into a larger kitchen, bathroom, laundry room, or trade project.

Cabinet Door Samples

Why should I order cabinet door samples?

Cabinet finishes can look different depending on lighting, screen brightness, flooring, countertop materials, and wall colors. Ordering sample doors helps you compare cabinet color, texture, sheen, and door style at home before committing to a larger cabinet purchase.

Are cabinet sample doors the same finish as the cabinet line?

Sample doors are intended to represent the cabinet line, door style, and finish as closely as possible. Natural wood, stained finishes, painted finishes, and manufactured materials can have normal variation, so samples should be used as a guide rather than a guarantee that every cabinet component will be visually identical.

Can I return cabinet door samples?

Sample return or credit policies may vary by store promotion, product type, and current policy. Check the sample door product page and store return policy before ordering. If you plan to order a large cabinet project, samples are still one of the best ways to avoid choosing the wrong finish.

Measuring and Planning

How do I measure for kitchen cabinets?

Measure each wall from corner to corner, then mark windows, doors, ceiling height, soffits, plumbing, outlets, switches, vents, appliances, and any obstructions. Measure in inches and double-check every wall. For best results, draw a simple overhead layout and include appliance sizes before choosing base cabinets, wall cabinets, pantry cabinets, fillers, and trim.

How do I measure for a bathroom vanity cabinet?

Measure the finished width of the space where the vanity cabinet will sit, then check plumbing location, wall clearance, door swing, drawer clearance, trim, filler needs, and vanity top overhang. Cabinet width and finished countertop width may not be the same, so confirm the product details before ordering.

Should I leave room for fillers?

Yes, many cabinet layouts require fillers or panels so doors and drawers can open properly against walls, corners, appliances, and trim. Fillers can also help account for slight measurement differences and wall irregularities. Review your layout carefully before ordering.

Can you help with cabinet layout questions?

We can help customers compare cabinet sizes, lines, finishes, and common layout considerations. For final field measurements, code requirements, structural changes, and installation decisions, work with a qualified professional who can review the space in person.

Product Details and Compatibility

What is included with a cabinet?

Included parts vary by cabinet type and cabinet line. A cabinet product may include the cabinet box, doors, drawer fronts, shelves, hinges, drawer glides, and assembly hardware, depending on the item. Decorative hardware such as knobs and pulls, countertops, sinks, faucets, appliances, toe kick, fillers, panels, trim, and molding are typically sold separately unless the product page states otherwise.

Are vanity tops, sinks, and faucets included with vanity cabinets?

Vanity tops, sinks, faucets, drains, mirrors, knobs, pulls, and plumbing parts are generally not included with vanity cabinet boxes unless specifically stated on the product page. Always review the product description before placing your order.

Can I mix cabinet lines or finishes?

Mixing cabinet lines is possible in some projects, but construction, door profiles, finish tone, sheen, and dimensions may vary. For the most consistent look, order cabinets, panels, fillers, and trim from the same cabinet line and finish whenever possible.

Are cabinet colors exactly the same as they appear on my screen?

No screen can show cabinet color perfectly. Monitor settings, phone brightness, room lighting, and photography can affect how a finish appears. Order sample doors before choosing a final cabinet color, especially for white, gray, blue, green, walnut, oak, painted, stained, or natural wood finishes.

Do cabinets have soft-close doors and drawers?

Soft-close features depend on the cabinet line and specific product. Review the product page for hinge, glide, and construction details before ordering. If a feature is important for your project, confirm it before checkout.

Assembly and Installation

Are RTA cabinets hard to assemble?

RTA cabinets are designed to be assembled before installation, but the difficulty level depends on your experience, tools, workspace, and cabinet type. Read all instructions before starting, organize parts, protect finished surfaces, and avoid forcing pieces together. Larger projects may be easier with help from an experienced installer.

What tools do I need to assemble cabinets?

Common tools may include a screwdriver, drill or driver, rubber mallet, clamps, level, tape measure, square, pencil, and a clean padded work surface. Always follow the instructions for your specific cabinet line and avoid over-tightening fasteners.

Do you install cabinets?

Installation availability depends on your service area and store operations. Many customers use their own contractor or installer. If installation is not offered directly, we can still help you shop cabinet sizes, finishes, samples, and accessories for your project.

Can I modify or cut cabinets during installation?

Some installations require field adjustments for plumbing, walls, appliances, or trim. Cutting or modifying cabinets can affect fit, finish, strength, returns, and warranty coverage, so work carefully and consult a qualified installer when needed.

Shipping and Delivery

How do cabinets ship?

Many cabinets ship flat packed by parcel or freight depending on product size, order size, destination, and carrier requirements. Larger cabinet orders may ship on a pallet by freight carrier. Delivery method and timing can vary by cabinet line and location.

How long will my cabinet order take to ship?

Processing and transit times vary based on product availability, cabinet line, order size, warehouse timing, carrier schedules, and destination. Check product availability before ordering and watch for tracking or shipment updates after your order is processed.

What should I do when my cabinet order arrives?

Inspect the shipment as soon as possible. Check the pallet or boxes for visible damage, count packages, photograph any damage, and compare the delivery to your order. Keep packaging until you confirm all parts are present and in good condition.

What if my shipment arrives damaged?

If you see damage, take clear photos of the packaging, labels, damaged parts, and the full shipment. Save all packaging and contact customer service as soon as possible with your order number and photos. Carrier claim rules can be time sensitive, so do not wait to report damage.

Can I refuse a damaged freight delivery?

If a freight shipment appears heavily damaged, note the damage with the driver and follow the carrier and store claim instructions. Policies vary by shipment, so document everything clearly before accepting or refusing a delivery.

Order Changes, Cancellations, and Returns

Can I change my cabinet order after placing it?

Order changes may not be possible once processing begins, especially for warehouse, freight, special-order, or made-to-order items. Contact customer service immediately if you need to update quantities, cabinet sizes, finishes, shipping information, or contact details.

Can I cancel an order?

Cancellation availability depends on order status, product type, and whether fulfillment has started. If you need to cancel, contact customer service quickly with your order number. Orders already processed, packed, shipped, or specially ordered may not be eligible for cancellation.

Can I return cabinets?

Return eligibility depends on the product, condition, packaging, timing, and store policy. Assembled, installed, modified, damaged, incomplete, clearance, special-order, or final-sale items may not be returnable. Review the return policy before ordering and keep all packaging until your project is checked.

What if I ordered the wrong cabinet size or finish?

Contact customer service as soon as possible. Eligibility for return or exchange depends on the item and policy. To reduce mistakes, measure carefully, review product dimensions, and order cabinet door samples before buying a full cabinet package.

Out-of-Stock Items and Backorders

What happens if a cabinet is out of stock?

If an item is out of stock, you may need to wait for replenishment, choose another cabinet size, select a different finish, or adjust the layout. Availability can change quickly, especially for popular cabinet lines, vanity widths, and matching trim pieces.

Should I order my full project at once?

For the best chance of consistent availability and finish matching, order the full project together when possible. Splitting a kitchen, vanity, or multi-room cabinet order into separate purchases can increase the chance of stock changes, finish variation, or discontinued items.

Trade Pros and Bulk Orders

Do you work with contractors and trade professionals?

Yes. Cabinet installers, remodelers, builders, designers, property managers, and other trade pros can use our catalog to source cabinet lines, vanity cabinets, samples, and cabinet accessories for client projects. Contact us if you need help preparing a larger order or repeating a cabinet package across multiple spaces.

Can I get help with a large or multi-unit cabinet order?

Yes. For large kitchen cabinet orders, bathroom vanity packages, rental turns, multi-unit projects, or repeat trade work, contact us with your project details, cabinet line preferences, finish choices, and any deadlines so we can help you organize the order.

Need More Help?

How do I contact customer service?

Use the contact page with your name, email, phone number, order number if available, and a clear description of your question. For order issues, include photos, product names, SKU numbers, and delivery details whenever possible.

What information should I send for cabinet help?

Send your room measurements, ceiling height, appliance sizes, finish preferences, cabinet line preferences, project photos, and any notes about plumbing, windows, doors, trim, or layout constraints. The more detail you provide, the easier it is to help you choose the right cabinets.

Still have questions? Contact us before placing your order. We are happy to help you compare cabinet lines, order samples, review cabinet sizes, and plan your next kitchen, bath, laundry, or trade project.